FAQ
- Does our Zula Pass ranking reset when we get the 2nd Pass in the renewed Zula Pass?
- Are the number of stages and prices the same in the renewed Zula Pass?
- What has changed in Zula Pass and why?
- I Won a Code from a Live Stream or Event. How Can I Redeem It?
- How Do I Get the Profile Completion Reward?
- I am receiving the warning “This phone number has been used before.” What should I do?
- What Should I Do for Insufficient Memory / Memory Leak / Excessive RAM Usage Issues?
- What is Zula Pass?
- What is a Zula Pass Contract? How Is It Activated?
- How Can I Purchase Zula Pass?
- What Are Zula Pass Achievements?
- What is the Season Market?
- How much Zula Gold do I need to spend to send a gift or transfer an item to someone?
- I made a payment, but my package was not loaded. What should I do?
- I want to buy Zula Gold from unauthorized individuals or websites. Will I face any issues?
- I’m getting the “Get XML URL” error when entering the game. What should I do?
- I’m being kicked from the game, returned to the lobby, or the game closes completely. What should I do?
- I’m getting the “Game is Not Updated” error. What can I do?
- I enter my username and password, click “Start”, but the game doesn’t launch. What should I do?
- I’m experiencing FPS drops, lag, or game crashes. What should I do?
- I'm receiving the error “Not enough system resources to complete the requested service.” What should I do?
- I’m clicking the “Download Game” option on the website, but the download doesn’t start.
- How can I fix mouse sensitivity and speed issues?
- I’m experiencing visual distortion or graphic tearing in the game. What should I do?
- I’m getting a Runtime Error. What should I do?
- I’m getting a script error. What should I do?
- Where can I view my Zula Wallet?
- What is an İninal Card?
- What is the validity period of purchased E-PINs?
- If I load multiple E-PINs, will they stack?